Within the 48 Contiguous Unites States:

 Our clients enjoy free ground shipping on orders of $49 or more, not including shipping costs and taxes, within the contiguous United States. For all orders totaling less than $49 not including shipping costs and taxes, and shipped to an address within the contiguous United States, a flat-rate shipping charge of $6.95 will be applied. Estimated shipping time is 6-14 business days.

Express shipping within the 48 Contiguous United States:

For your convenience, we also offer Express delivery, which costs $24.95 per order. Estimated shipping time is 1-2 business days. We make every effort to ship all Express orders placed before 11:00 a.m. (EST ), Monday through Friday, on the same day. All Express orders placed after 11:00 a.m. (EST), Monday through Friday, will be shipped out on the next business day. Occasionally, there may be delays due to peak shipping periods or promotions, but we'll try our best to get your orders out as soon as possible.

Shipping to Alaska, Hawaii, APO / FPO addresses, and U.S. territories:

Shipping to APO/FPO addresses and U.S. territories is available for $14.95 per order, and estimated shipping time is up to 30 business days. Shipping to Alaska and Hawaii is available for $11.95 per order. Estimated shipping time is 9-11 business days. We currently do not offer express or ground shipping to these destinations.

Shipping to Canada:

Shipping to Canada is available for $6.95 per order, and estimated shipping time is 6-11 business days. No duties will be charged. There may be delays due to unforeseen circumstances. If you haven't received your order after 6-14 business days,  We currently do not offer express or ground shipping on orders delivered to Canada.

VIP Member Shipping

All VIP orders over $49, shipped to an address within the contiguous United States qualify for free standard ground shipping. VIP orders shipped to APO/FPO addresses, Alaska, Hawaii or U.S. territories receive a $5 discount on standard ground shipping charges. Excluding certain promotions.

 Shipping Rates:

*For orders verified before 11:00 a.m. (PST), Monday through Friday, excluding holidays. Estimated delivery times start from the first full business day after the package leaves our facility. There may be a delay of 1-2 business days for shipping to rural ZIP and Postal Codes and during peak shipping periods or promotional events.

Please note: Currently, we do not ship overseas. Premium and Express Shipping are not available for P.O. boxes.

RETURNS AND EXCHANGES POLICY

For contiguous United States returns:

If you are unhappy with your order for any reason, you may send it back. All items must be returned within 60 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label, and packing slip. If any of these items are missing, the processing time will be severely delayed.

*Please note that any reward points or store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card. If the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse, a store credit will also be issued.

*Reward points associated with the purchase will be deducted from your account if you do choose a refund.

Exchanges are free and returns are easy. Please visit the Order History page under your VIP Account to print a return label and slip. Returns may be dropped off at any FedEx location, FedEx authorized shipping location, or through the Postal Service (any post office, USPS driver, or scheduled USPS pickup). Please do not return packages to self-serve drop boxes as this will result in delays. Returns dropped at a FedEx location may result in faster shipping times. Express and Premium shipping are non-refundable.

Please prepare a package with a packing slip stating what you would like for your return. Ship the package to our Returns Department

845 NE 79 Street Miami FL 33138

For Alaska and Hawaii returns:

At this time, we cannot provide return shipping labels to Alaska and Hawaii and recommend using a local shipping carrier. An $11.95 per order shipping and handling fee applies to exchanges sent to addresses in Alaska and Hawaii.

For Canada returns:

We  strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 60 days from the day of shipment for items in new, unused condition with original packaging.

*Please note that any reward points or store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card. If the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse, a store credit will also be issued.

*Reward points associated with the purchase will be deducted from your account if you do choose a refund.

Exchanges are free and returns are easy. Please visit the Order History page under your VIP Account to print a return label and slip.

REFUND POLICY

Please allow 7-14 business days from the return ship date for your return to be processed and credited. Returns for a refund can only be made to the original form of payment. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear on your statement. We are currently unable to process any credit cards that are billed to an address outside of the United States or Canada.

Gift card purchases are not eligible for a refund. Gift card purchases can only be returned for an exchange or store credit.

Final sale merchandise cannot be returned or exchanged.

*Please note that any reward points or store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card. If the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse, a store credit will also be issued.